All personalized product sales are final—we are unable to accept returns on personalized product orders (this includes monogrammed products). All other acceptable returns must be mailed back to our RuMe headquarters within 15 days of receiving the package. Returned items must be unused and in perfect condition unless defective. Shipping/handling on returned merchandise is non-refundable. Upon returning an item to our headquarters, please include a note including your order number and indication of whether you would like an exchange or refund for your package. For refunds, please provide us with the appropriate credit card information (including expiration date and CVV), as we do not keep credit card numbers on file.
RuMe Headquarters address:
7022 South Revere Parkway | Suite 240
Centennial, CO 80112
The security of the information regarding your order is very
important to us. We use the 256-bit Secure Socket Layer protocol
combined with credit card number encryption, to protect the security of
your online order information. SSL technology encrypts your order
information to protect it from being decoded by anyone other than RuMe
Once you reach the buy page your computer will begin communicating
with our server in secure mode. You can tell that you are in secure mode
by the following:
- The "http" in the web address will be replaced by "https"
- Depending on the
browser, you will see either a padlock (Microsoft Internet Explorer,
AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the
lower section for the browser window.
Only browsers that use the 256-bit Secure Socket Layer protocol are
able to order through the RuMe Bags website. If your browser does not
support SSL, you can get an upgrade at Microsoft's or Netscape's home
INFORMATION COLLECTION & USE
Rumebags.com has a guest checkout process, and doesn't require the
completion of a registration form. Though you can register during
checkout or at any time while shopping, we strongly encourage you to
first complete the registration form [and/or create a user name and
password]. During registration you are required to give contact
information (such as name and email address). We use this information to
contact you about the services and products on our site in which you
have expressed interest.
If you request our newsletter during registration, you will receive an email asking to verify your request.
RuMe Bags, Inc. is the sole owner of the information collected on
rumebags.com. RuMe Bags collects personally identifiable information
from our users at several different points on our Web site.
If you purchase a product from us, we request certain personally
identifiable information from you on our order form. You must provide
contact information (such as name, email, and shipping address) and
financial information (such as credit card number, expiration date). We
do not accept orders from persons less than 16 years of age.
We use this information for billing purposes and to fill your orders.
If we have trouble processing an order, we will use this information
to contact you.
Upon placing an order you will receive an email confirming your order and inviting you to receive our newsletter.
USES OF INFORMATION
If you wish to subscribe to our newsletter(s), we will use your name
and email address to send the newsletter to you. Out of respect for
your privacy, we provide you a way to unsubscribe. Please see the
"Choice and Opt-out" section.
Based upon the personally identifiable information you provide us, we
will send you a welcoming email to verify your username and password.
We will also communicate with you in response to your inquiries, to
provide the services you request, and to manage your account. We will
communicate with you by email or telephone, in accordance with your
We store information that we collect through cookies, log files,
clear gifs, [and/or third party sources] to create a "profile" of your
preferences. We tie your personally identifiable information, and your
purchasing history, to information in the profile, in order to provide
tailored promotions and marketing offers and to improve the content of
the site for you. We share your profile together with your personally
identifiable information with third parties.
INFORMATION SHARING AND DISCLOSURE
We do not share aggregated demographic information about our user base ever.
Personally identifiable information
We DO NOT Share Personally Identifiable Information with Third Parties.
We do not use an outside shipping company to fulfill orders, and a
credit card processing company to bill you for goods and services. These
companies do not retain, share, store or use personally identifiable
information for any other purposes.
We DO NOT use other third parties to provide delivery of newsletters.
When you sign up to receive our newsletter, we will not share your
email address and name.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is
necessary to protect our rights and/or to comply with a judicial
proceeding, court order, or legal process served on our company.
We provide you the opportunity to 'opt-out' of having your personally
identifiable information used for certain purposes, when we ask for
this information. For example, if you purchase a product/service but do
not wish to receive any additional marketing material from us, you can
indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional
communications, you may opt-out of receiving them by following the
instructions included in each newsletter or communication or by emailing
us at email@example.com. We offer an opportunity to opt-out of certain communications on our My Account pages, or you may contact us at (303) 799-4256 or RuMe Bags Inc, 7022 S. Revere Parkway, Suite 240, Centennial, CO 80112 to opt-out.
As is true of most Web sites, we gather certain information
automatically and store it in log files. This information includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system, date/time stamp,
and clickstream data.
We use this information, which does not identify individual users, to
analyze trends, to administer the site, to track users' movements
around the site and to gather demographic information about our user
base as a whole. We do not link this automatically-collected data to
personally identifiable information.
We use a third-party tracking service, Google Analytics, that uses
cookies to track non-personally identifiable information about visitors
to our site in the aggregate. This information is used to measure the
success of our advertising.
We use both session ID cookies and persistent cookies. A session ID
cookie expires when you close your browser. A persistent cookie remains
on your hard drive for an extended period of time. You can remove
persistent cookies by following directions provided in your Internet
browser's "help" file.
We set a persistent cookie to link your shopping cart to you.
Persistent cookies also enable us to track and target the interests of
our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but you will not be able to place or review orders on the Site. Please contact us at 303-799-4256 to place an order.
Access to Personally Identifiable Information
If your personally identifiable information changes, you may correct or update it by making the change on our My Account pages or by emailing our Customer Support at firstname.lastname@example.org or by contacting us at (303) 799-4256 or RuMe Bags, Inc., Privacy Department, 7022 S. Revere Parkway, Suite 240, Centennial, CO 80112.
The security of your personal information is important to us. When
you enter sensitive information (such as credit card number and/or
social security number) on our registration or order forms, we encrypt
that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and once
we receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive
to use commercially acceptable means to protect your personal
information, we cannot guarantee its absolute security.
In the event RuMe Bags goes through a business transition, such as a
merger, acquisition by another company, or sale of all or a portion of
its assets, your personally identifiable information will likely be
among the assets transferred. You will be notified via email of any such
change in ownership or control of your personal information.
Changes in this Privacy Statement
By using our Web site or purchasing a product from us, you agree to
the collection and use of information as set forth in this privacy
changes to this privacy statement so that you are aware of what
information we collect, how we use it, and under what circumstances, if
any, we disclose it.
We reserve the right to modify this privacy statement at any time, so
please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice on
our home page.
or by contacting us at (303) 799-4256 or RuMe Bags, Inc., Privacy
Department, 7022 S. Revere Parkway, Suite 240, Centennial, CO 80112